Refund policy

30-day returns. You may return your order within 30 calendar days of receiving it for a full refund of the product price. Please include proof of purchase, such as your order number or receipt.

Candles must be unlit, unused and in their original packaging. For safety and hygiene reasons, we cannot accept candles that have been burned. This policy does not affect your rights under the Consumer Protection Act 68 of 2008.

Damaged, defective or incorrect items. Please check your order when it arrives. If an item is damaged in transit, defective or incorrect, contact us within 7 days of delivery with your order number and photos of the item and packaging. We will arrange a replacement or refund at no cost to you.

Starting a return. Please contact us before sending anything back. Items returned without an accepted return request cannot be accepted. Once your return is accepted, we will send you instructions. Return shipping is paid by you, unless the return is due to our error, in which case we cover it.

Refunds. Once we have received and inspected your return, we will let you know whether your refund is approved. Approved refunds are paid to your original payment method within 7 to 10 business days; your bank may take a little longer. If more than 10 business days pass after approval without a refund, please contact us.

Cancellations. You may cancel for a full refund any time before your order ships. After that, our standard returns process applies.

Contact. Email: support@lumierelux.co.za · Phone: +27 78 271 1670 · 6 Smit St, Heidelberg, Gauteng, 1441